Melissa Morales

Melissa is a highly organized and motivated professional with a strong commitment to continuous improvement. Her journey as an independent entrepreneur and owner of an online retail business has given her a practical and efficiency-driven perspective on the modern digital marketplace. Her expertise focuses on three core areas: • Digital Sales Management Melissa specializes in promoting and selling products through online platforms such as Marketplace, ensuring effective inventory control, smooth order processing, and excellent post-sale service. • Administration and Process Optimization She demonstrates strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and excels at managing time and streamlining workflows to improve overall productivity and efficiency. • Training and Quality Assurance Melissa designs and implements training programs and operational manuals, with solid knowledge in handling customer feedback, complaints, and non-conformities to ensure quality and customer satisfaction.